1800 709 556
Level 1, Suite 2/9 Quadrant Mall, Launceston, TAS 7250
This policy is written to clarify what personal information we may collect from you, why we need that information, and how we manage that information.
We collect different types of personal information about you. The types of personal information we collect will depend on which of our products and services you use, how you use them, and our relationship with you. The information we collect may include:-
- Your name and contact details;
- Information on your usage of our services, such as when you access them and for how long.
We may collect this information by either asking you directly, questioning your device(s) when you are using our systems, or logging access to our servers.
The reasons for needing this information depend on the type of information, but include identification of you as our customer, provision of support services, protecting you from fraudulent use of your account, ensuring our billing is correct, and improving the services we provide.
Note: We do not record any payment details, when provided to us they go directly into our third party payment gateway which is accredited to handle such information.
At all times, any information we collect is used only for ensuring that we provide you with the best service we can. We will also provide information on other products which we believe may be helpful to you, however you are welcome to unsubscribe from these marketing communications at any time.
The only time we will provide your information to a third party without your knowledge, is when we reasonably believe that this action is required under Australian law.
In the unlikely event that our systems are compromised, we are fully committed to meeting or exceeding the mandatory reporting requirements.
At any time you have the right to request a copy of the personal information we hold about you, and to correct it if you need to. It’s always a good idea to keep your personal information up to date.
If you should have a query or concern about how we have handled your personal information, please contact us. We will do our best to resolve the issue, but if you are not satisfied we will provide the details for you to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Last Edited on 29-11-2023